Privacy Policy

1. Who We Are

Lux Taxi Bangkok ("we", "our", "us") is a private taxi and airport transfer service based in Bangkok, Thailand. We operate under the brand Lux Taxi Bangkok and can be reached via WhatsApp at +66938961045.

This Privacy Policy explains what personal information we collect when you contact us or use our services, how we use it, and your rights regarding that information.

2. Information We Collect

When you contact us or book a ride, we may collect the following information:

• Name — so we can address you correctly and our driver can identify you.
• Phone number / WhatsApp number — to confirm your booking and keep you updated on your ride.
• Pickup and drop-off locations — to plan and execute your transfer.
• Flight details — where provided, to monitor arrival times and adjust pickup accordingly.
• Number of passengers and luggage — to assign the correct vehicle.
• Travel date and time — to schedule your ride.

We do not collect payment card details. All payments are made in cash directly to the driver after your ride is completed.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• To confirm, schedule and complete your taxi or transfer booking.
• To communicate with you about your ride via WhatsApp or phone.
• To assign the right vehicle and driver for your trip.
• To follow up after your ride if needed (e.g., lost property).
• To improve our service quality based on customer feedback.

We do not use your information for marketing purposes without your explicit consent, and we do not sell or rent your data to any third party.

4. How We Store Your Information

Your booking information is stored in our WhatsApp conversation history and internal booking records. We retain this information for a reasonable period to handle any post-ride queries or disputes, after which it is deleted or anonymised.

We take reasonable precautions to protect your information, including limiting access to booking records to authorised staff only.

5. Sharing Your Information

We share your information only as necessary to deliver your service:

• Our drivers — receive your name, pickup location, destination, and contact number to complete your transfer.
• Legal authorities — if required to do so by Thai law or a valid legal process.

We do not share your data with advertisers, data brokers, or any unrelated third parties.

6. Cookies & Website Analytics

This website does not currently use tracking cookies or analytics scripts that collect personal data. External resources loaded by this page (such as Google Fonts and Tailwind CSS CDN) may log your IP address as part of standard content delivery. Please refer to Google's Privacy Policy for details on how Google Fonts handles data.

7. Your Rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Ask us to correct inaccurate information.
• Ask us to delete your personal information, subject to any legal obligations.
• Withdraw consent for us to contact you at any time.

To exercise any of these rights, please contact us via WhatsApp at +66938961045.

8. Children's Privacy

Our services are intended for adults booking transportation. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please reach out: