Terms of Service

1. About These Terms

These Terms of Service ("Terms") govern your use of Lux Taxi Bangkok's private taxi and airport transfer services ("Service"). By contacting us to make a booking, you agree to these Terms in full. If you do not agree, please do not proceed with a booking.

Lux Taxi Bangkok is a private transportation service based in Bangkok, Thailand. We operate 24 hours a day, 7 days a week.

2. Bookings

• All bookings are confirmed via WhatsApp at +66938961045. A booking is only confirmed once you receive a written confirmation message from us.
• When making a booking, please provide accurate details including your full name, pickup location, destination, date and time, number of passengers, and any relevant flight information.
• We reserve the right to decline a booking if we are unavailable or if we believe the booking details are incomplete or inaccurate.
• It is your responsibility to ensure pickup details (hotel name, terminal number, meeting point) are correct at the time of booking.

3. Pricing & Payment

• All prices are quoted in Thai Baht (THB) and are fixed, all-inclusive rates agreed at the time of booking. There are no hidden charges or surcharges for traffic, tolls, or time of day.
• The prices shown on our website are indicative. The final confirmed price for your specific journey will be provided via WhatsApp before your booking is confirmed.
• Payment is made in cash directly to the driver upon completion of the journey. We do not accept advance payments, card payments, or online transfers.
• No payment is required if a journey is not completed due to our fault.

4. Cancellations

• Free cancellation is available if you notify us at least 2 hours before your scheduled pickup time.
• Cancellations made with less than 2 hours' notice may result in a cancellation fee equivalent to 50% of the agreed fare, as the driver will already be en route or on standby.
• If you do not show up at the agreed pickup location within 30 minutes of the scheduled time without prior notice, the booking will be treated as a no-show and a cancellation fee may apply.
• To cancel, please message us on WhatsApp as soon as possible.

5. Airport Pickups

• For airport pickups, our driver will monitor your flight status and adjust the pickup time accordingly in the event of flight delays at no extra charge.
• Our driver will wait for up to 60 minutes after your flight lands. If you cannot locate your driver, please contact us immediately via WhatsApp.
• If you are delayed beyond 60 minutes without prior notice to us, we reserve the right to treat the booking as a no-show.
• Our standard airport meeting point is the Arrivals hall, unless otherwise agreed in your booking confirmation.

6. Passengers & Luggage

• The number of passengers and bags must not exceed the capacity of the vehicle booked. The maximum capacity for each vehicle type is specified on our website and in your booking confirmation.
• If you arrive with more passengers or luggage than agreed, the driver may refuse the journey or arrange an alternative vehicle, which may incur additional charges.
• All passengers must wear seatbelts at all times where available. Children must use appropriate child seats (which must be arranged in advance).
• Passengers must not bring hazardous, illegal, or offensive items into the vehicle.

7. Conduct & Responsibility

• Passengers are expected to behave respectfully toward our drivers and not engage in any behaviour that endangers safety or causes distress.
• Smoking, eating strongly-smelling food, and consuming alcohol are not permitted in the vehicle unless the driver explicitly agrees.
• Any damage caused to the vehicle by a passenger will be the financial responsibility of that passenger.
• We reserve the right to terminate a journey without refund if a passenger's conduct is unsafe, offensive, or in violation of these Terms.

8. Lost Property

If you leave any belongings in our vehicle, please contact us via WhatsApp as soon as possible. We will make reasonable efforts to return lost items, but we cannot guarantee their recovery. Any costs associated with returning lost property (e.g., courier fees) may be charged to the passenger.

9. Limitation of Liability

• We take every reasonable precaution to ensure safe, punctual, and comfortable journeys. However, we cannot be held liable for delays caused by traffic, weather, road closures, or other circumstances beyond our control.
• We strongly recommend that passengers hold their own travel insurance covering missed connections or delays.
• Our maximum liability in respect of any single journey shall not exceed the fare paid for that journey.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the Kingdom of Thailand. Any disputes arising from or related to these Terms or your use of our Service shall be subject to the exclusive jurisdiction of the courts of Thailand.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after any changes constitutes acceptance of the new Terms.

12. Contact

If you have any questions about these Terms, please contact us: